Any sized business wanting to use a live chat platform on their website to connect with their customers.
LiveChat is an application that can be integrated into a website. Users can quickly receive and respond to messages from customers or potential leads.
AI automatically segments visitors, based on the customer’s journey through a website. Chatbots can generate leads and create help tickets.
LiveChat offers integration with a variety of platforms including Facebook Messenger and MailChimp, allowing users to be contacted by customers through different channels. It also integrates with many eCommerce platforms, including BigCommerce, Shopify, WooCommerce, and Wix.
Users can track the performance of customer service staff and sales teams, using advanced reporting.
LiveChat’s features can be customized to suit users’ websites, and it can be accessed on different devices including desktop and mobile.
LiveChat has four pricing plans: Starter ($16/month/agent), Team ($33/month/agent), Business ($50/month/agent), and Enterprise (price on request). They offer a free trial.